Methods of Payment:
All orders can be paid for using major credit and debit cards via Paypal 100% secure and encrypted card acceptance services. Paypal is the UKs leading card payment services provider. Cash on collection is also available for your convenience if required. We do not accept cheques.
Delivery Information and Schedules:
ALL ORDERS ARE SENT WITH UPS. THIS IS THE ONLY COURIER WE USE, PESTICIDES CANNOT BE TRANSPORTED VIA ROYAL MAIL.
UPS OPERATE A NEXT DAY DELIVERY SERVICE, HOWEVER OCCASIONALLY THINGS CAN GO ASTRAY, WE WILL DO OUR UTMOST TO RECTIFY THIS AS SOON AS POSSIBLE.
WE OFFER NO OTHER SERVICE, YOU ARE NOT PAYING EXTRA FOR NEXT DAY DELIVERY.
Delivery Charge for orders totalling below £100.00 is £6.00. Orders £100.00 and over are free of charge.
Please note: Orders placed Monday to Thursday before 4pm will be despatched the same day. In most cases orders will be received the following day, although this cannot always be guaranteed.
Orders placed on a Friday before 2 pm will normally be delivered the next working day which is Monday. Orders placed after 2 pm on a Friday or over the weekend will not be despatched until the Monday.
Collection is possible by arrangement.
For delivery to Scottish Highlands and Islands, Northern Ireland, Isle of Man and the Scilly Isles we can only offer a two to five day service. The rates are displayed when ordering.
(Scottish Highlands and Islands Postcodes are as follows: AB31 to 38, AB41 to 45, AB 51 to 56, FK 19 to 21, IV1 to 28, IV30 to 32, IV36, IV41 to 56, KW1 to 17, PA20 to 49, PA60 to 78, PH1, PH5 to 10, PH15 to 44).
For pricing reasons we are unable to deliver to the following postcodes: HS1 to 9, ZE1 to 3 and KA27 to 28
(Northern Ireland and Isle of Man postcodes are as follows: TR21 to 25, BT1 to 57, BT60 to 71, BT74 to 82, BT92 to 94, IM1 to 9, IM99)
For pricing reasons we are unable to deliver to the Channel Islands: GY1 to 9 and JE1 to 4
PLEASE CONTACT US FOR A QUOTE BEFORE PLACING YOUR ORDER
Once you are ready to order the items in your shopping basket, the delivery options applicable to your order will show as a drop down menu, and you will be able to choose the option you require.
Our despatch days are Monday to Friday. We do not offer a Saturday delivery service. If your order fails to arrive, please contact us immediately and we will track your parcel with our courier.
Once orders have been dispatched from our warehouse, customers will receive an email to confirm that their order is on the way to them. Weekends and Bank Holidays are not classed as working days.
The below are normal schedules based on the relevant options chosen:
Courier Service will normally be delivered next day between 7am and 5.30pm, please email us if it does not and we will investigate.
Important notices:A Signature - will be required by the courier to release your parcel. Special delivery requests such as 'no signature required' or 'alternative address next door' or 'leave in the porch' can be specified on your basket page. Please note, not having the item signed for means item becomes the responsibility of the purchaser as soon as the courier has left the item.
The Courier - will attempt to deliver parcels twice and will leave a card to inform you of a failed delivery. After two unsuccessful attempts at delivery the parcel will be returned to DIY Pest Control Ltd and we will contact you. The parcel can be resent at a further cost.
Tracking - your order can be tracked if you provide a valid email address when you place your order. Please ensure you give a mobile phone number for notification of delivery.
Damage Claims - faulty or incomplete goods must be notified to our office within 48 hours to remain valid.
Orders - we reserve the right to replace any item in our 'kits' with a suitable alternative should an item be out of stock, superceded or if we have changed to a superior product.
Non-arrival of items will not be eligible for a refund unless we are notified within 7 working days of you ordering the item.
VAT will be charged at the rate in force, currently 20%. All above prices INCLUDE this rate.