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CALL TO ORDER: 01332 340898 (BETWEEN 9AM - 5PM)
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Frequently Asked Questions

ORDERING GOODS

How do I place an order?

Ideally you order online by adding items you wish to purchase in your shopping basket. When you have everything you need go to check-out.

Can I place an order over the telephone?

Yes you can. Call 01332 340898 between 9am and 3.45 pm and we can take your order and payment over the telephone.

Am I buying the correct products?

Before you purchase always read all the information we have about your pest and the range of products that can can be used for treatment. If you are unsure ask questions by using our on-line chat, email or call 01332 340898.

PAYMENT INFORMATION

What methods of payment do you accept?

We accept all major credit and debit cards. If you are experiencing issues with payment please get in touch.

Do you accept Paypal?

Yes, we accept Paypal.

DELIVERY AND RETURNS

How long does delivery take?

Delivery is next day via DPD for most of the UK. Some remote places in the UK and offshore islands take 2 days. Delivery times into Europe and worldwide vary. Please call for more information.

Can I change my delivery details?

DPD will email or text you a notification of delivery and you will be offered an opportunity to amend your delivery address.

Do you delivery outside of the UK?

Yes we do. Either email or call for a delivery quotation outside of the UK. We can deliver to Europe or Worldwide. Delivery times into Europe and worldwide vary. Please call for more information.

Can I collect from you?

Yes, you can collect your order from us. Please call in advance so we know to expect you.

I don't need my order next day. Is there another option?

Unfortunately not. Because we primarily send pesticides, we are obliged to use a courier service. All couriers offer a next day service because it is cheaper for them than storing goods for 2 or 3 days at a depot. If you live locally, you are welcome to collect from us. Just give us a call beforehand.

How do I return faulty goods?

If a product is faulty or not what you ordered please contact us on 01332 340898 or email info@diy-pest-control.co.uk and we will ship a replacement immediately.

How do I return goods I no longer require?

If you wish to return goods you ordered in error or no longer require and they are in as new unused condition, we will offer a full refund upon their return to:- DIY Pest Control Ltd, Pontefract Street, Derby, DE24 8JD.

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